Overflow – Answer One, Inc

Hiring additional employees to answer phones just because your staff needs help during peak hours of operation is not a cost effective way to get the job done. We can handle those high volume call times for you efficiently for a low rate. Or you may need our top rated team to answer your calls when staff is low.

We handle overflow calls during your company’s peak hours. Our agents at Answer One are prepared and experienced to handle any type of call.

Overflow and after hours medicine answering
Order entry
Message receiving
Emergency medical triage
Appointment setting
Event scheduling
And many more

When your employees are tied up in customer care, overflow calls seamlessly transition to one of our team members to continue quality care. No customer should be turned down or transferred to leave a voicemail. People want to talk with a live person the first time they call and we can help you make sure that happens. A friendly voice will guide your caller to a solution to their needs.

“69 percent callers stated that if their call was not attended to properly or they were not given the information they asked for, they stopped calling that company altogether and started looking for alternatives. A phone answering service always has the right answers and information ready at hand so that the customer never feels disappointed after the conversation is over,” according to Answer.com.

We have a top notch facility with advanced technological capabilities. With backup generators and full service staff we are always equipped to give you superior service.

Find out why hundreds of businesses or medical practices are using our Nashville and Lexington answering services! Try us at no cost and begin seeing a return on your investment in Answer One live answering service.

And all at a cost lower
than you ever thought possible.

  • I have been using Answer One for over 7yrs. I have always had very good service. With having three offices and eight Physicians having someone you can trust is very important. Emails are sent to me in the morning showing what calls were handled the night before. Staff is friendly. If a problem does occurs it is handled quickly. My overall experience with Answer One has been very good.

    Rachelle, Internal Medicine
  • We have used Answer One for three years. We are quite satisfied with their knowledge and kindness that is extended to our customers and staff. I would recommend Answer One for your dedicated answering service!

    Sherry, Surgery Practice
  • Answer One has supported our medical practice answering service needs for the last 12 years and has played a key role in the relay of communication from hospital nurses to our physicians in a variety of settings.

    Rich, Hospitalist Group
  • Of all the answer services utilized since 1978, we have found Answer One to be reliable, have efficient service, and detailed reports sent by fax or email. Answer One is a 24 hour monitoring service with a local name, we couldn’t be happier.

    Jennifer, Apartment Group
  • Our organization has used Answer One as our answering service since 1999. With more than 900 terminally ill patients and their families trusting that they can reach our nurses, social workers and physicians in times of crisis 24 hours a day, it is paramount that we have a dependable service answering their calls. Answer One staff understand that our patients and families need to be a compassionate voice responding to their calls and efficiency in connecting them with their hospice nurse or physician. Answer One is a valued vendor of our organization that I consider part of our hospice team.

    Susan, Hospice Services