MESSAGE DELIVERY – ANSWER ONE, INC
Receive the correct message every time with Answer One’s message delivery
Around the clock customer care and message delivery is our business. We are able to take messages during normal business hours offsetting your administrative costs, and cutting your costs for after hours calls. Messages can be delivered throughout set hours, or, can be waiting for you in your no-cost voicemail box or fax. We ensure precise and timely message delivery. Answering each call with a friendly greeting gives your patrons a memorable experience.
According to the 2012 Global Customer Service Barometer, “On average, consumers tell 15 people about good customer service experiences and 24 people about bad experiences.”
Leaving message delivery up to our highly trained professional agents, at a price that can’t be beat for our level of service, is the right choice for your medical practice or business. Our team is certified in maintaining HIPPA rules and regulations. All conversations between callers and our agents are recorded and immediately archived. In addition, confidentiality agreements are signed by employees. We have a high standard of privacy that keeps our customers coming back year after year.
Custom, around the clock live answering and message delivery is a valuable tool. When you are not available, a message will be taken by a live receptionist and sent by voice mail, pager, text message, fax, or to your cell phone at no charge.
Accurate and prompt message delivery is what we do and we do it well. Use the easy contact form and we will gladly get back with you or call us now to get started!
I have been using Answer One for over 7yrs. I have always had very good service. With having three offices and eight Physicians having someone you can trust is very important. Emails are sent to me in the morning showing what calls were handled the night before. Staff is friendly. If a problem does occurs it is handled quickly. My overall experience with Answer One has been very good.
We have used Answer One for three years. We are quite satisfied with their knowledge and kindness that is extended to our customers and staff. I would recommend Answer One for your dedicated answering service!
Answer One has supported our medical practice answering service needs for the last 12 years and has played a key role in the relay of communication from hospital nurses to our physicians in a variety of settings.
Of all the answer services utilized since 1978, we have found Answer One to be reliable, have efficient service, and detailed reports sent by fax or email. Answer One is a 24 hour monitoring service with a local name, we couldn’t be happier.
Our organization has used Answer One as our answering service since 1999. With more than 900 terminally ill patients and their families trusting that they can reach our nurses, social workers and physicians in times of crisis 24 hours a day, it is paramount that we have a dependable service answering their calls. Answer One staff understand that our patients and families need to be a compassionate voice responding to their calls and efficiency in connecting them with their hospice nurse or physician. Answer One is a valued vendor of our organization that I consider part of our hospice team.