Auto Attendance is an efficient, practical and worthwhile answering service tool. It allows patients and customers to be directed to the appropriate representative so they are assisted quickly. An automated receptionist will greet callers courteously and give prompts to direct them to wherever their designated needs are met. The allocation of the prompts is chosen by you so no call is misguided.
Information is collected by the auto attendant and then seamlessly routed to those who can serve them best. This is an ideal Answer One service plan option for those who just need an attendant to direct calls. It works for a host of call options such as patients of a medical practice, technical support, service based companies, or retail clientele.
According to the 2012 Global Customer Service Barometer, “Two-thirds of consumers would be willing to spend more with a particular company – 13% more, on average, following an excellent customer service experience. In comparison, 55% of customers would cease doing business with a company that provides poor customer service.”
Let us help you make a difference in your company. A poor answering service can make your jobs more difficult and your customer will be harder to please. We give every caller the opportunity to hang up with a smile. By directing calls correctly and timely we give the customer a great experience to start off. This gives your representatives a call that starts and ends positively.
Get on the phone before another call is lost! We can have you set up in no time. Just fill out the contact form call the number provided.
I have been using Answer One for over 7yrs. I have always had very good service. With having three offices and eight Physicians having someone you can trust is very important. Emails are sent to me in the morning showing what calls were handled the night before. Staff is friendly. If a problem does occurs it is handled quickly. My overall experience with Answer One has been very good.
We have used Answer One for three years. We are quite satisfied with their knowledge and kindness that is extended to our customers and staff. I would recommend Answer One for your dedicated answering service!
Answer One has supported our medical practice answering service needs for the last 12 years and has played a key role in the relay of communication from hospital nurses to our physicians in a variety of settings.
Of all the answer services utilized since 1978, we have found Answer One to be reliable, have efficient service, and detailed reports sent by fax or email. Answer One is a 24 hour monitoring service with a local name, we couldn’t be happier.
Our organization has used Answer One as our answering service since 1999. With more than 900 terminally ill patients and their families trusting that they can reach our nurses, social workers and physicians in times of crisis 24 hours a day, it is paramount that we have a dependable service answering their calls. Answer One staff understand that our patients and families need to be a compassionate voice responding to their calls and efficiency in connecting them with their hospice nurse or physician. Answer One is a valued vendor of our organization that I consider part of our hospice team.