Our History Helps Explain Our Future

Proudly, we say that we were one of the first ATSI accredited live telephone answering services in the nation, a distinction we’ve held since 2003. ATSI accreditation ensures that our agents are up to date on HIPAA rules and policies, prepared for any demands, courteous and professional, and efficient. We have grown tremendously since our conception, now serving over 600 clients. This is due in part to our wonderful clients who have graciously spread the good word about our top of the line service.

We began 20 years ago providing telephone answering services primarily to service industries throughout Kentucky. Over time, we evolved and began specializing with great services to medical clients. Today we are fully equipped and experienced to handle any industry. We can efficiently handle any demands of our future clients with guaranteed quality assurance. We provide quality answering service to Kentucky and Tennessee; specifically the Louisville, Nashville, and Lexington triangle.

Answer One has a history of a honest beginning built on quality service that reflects our goals for the future. We have improved our service by staying up to date with industry standards. Each client is an opportunity to prove our ever growing professionalism, technology, and friendly answering.

Don’t waste time on a second rate service! Call us now to receive your  customized plan.

And all at a cost lower
than you ever thought possible.

  • I have been using Answer One for over 7yrs. I have always had very good service. With having three offices and eight Physicians having someone you can trust is very important. Emails are sent to me in the morning showing what calls were handled the night before. Staff is friendly. If a problem does occurs it is handled quickly. My overall experience with Answer One has been very good.

    Rachelle, Internal Medicine
  • We have used Answer One for three years. We are quite satisfied with their knowledge and kindness that is extended to our customers and staff. I would recommend Answer One for your dedicated answering service!

    Sherry, Surgery Practice
  • Answer One has supported our medical practice answering service needs for the last 12 years and has played a key role in the relay of communication from hospital nurses to our physicians in a variety of settings.

    Rich, Hospitalist Group
  • Of all the answer services utilized since 1978, we have found Answer One to be reliable, have efficient service, and detailed reports sent by fax or email. Answer One is a 24 hour monitoring service with a local name, we couldn’t be happier.

    Jennifer, Apartment Group
  • Our organization has used Answer One as our answering service since 1999. With more than 900 terminally ill patients and their families trusting that they can reach our nurses, social workers and physicians in times of crisis 24 hours a day, it is paramount that we have a dependable service answering their calls. Answer One staff understand that our patients and families need to be a compassionate voice responding to their calls and efficiency in connecting them with their hospice nurse or physician. Answer One is a valued vendor of our organization that I consider part of our hospice team.

    Susan, Hospice Services